FAQ - Mothering Earthlings

FAQ

How can I pay for my order?

For orders within the Philippines, we accept GCash, Bank Deposit/Transfers and PayPal.

For International orders we accept PayPal and Bank Deposits/Transfers.

I opted for GCash or Bank Deposit but didn’t get the account information to fulfill the payment?

After you confirm your order, you will receive 2 emails: 

1) An order confirmation email. 

2) GCash and bank details email.

Are your prices inclusive of tax?

Yes only in the Philippines.

International orders are subject to the tax of your country.  You will have to pay for that tax when you receive the package.  We cannot give you the tax rate as it differs per country.

What size should I order?

You can find the size charts in the Sizing page. 

Are the sizes of the brands you carry standard?

Each brand has a different sizing.  An In The Crib small might be bigger than a Googoo & Gaga small, for example.  Please check the Sizing Page to view the size charts per brand.

How do you ship your orders?  Can I track delivery?

We use the courier Xend for all deliveries.  Xend is affiliated with the Singapore Post for international deliveries. 

You can track your orders here.

How long does delivery take?

For orders within Metro Manila, delivery is 1-3 days.

For orders outside Metro Manila but within the Philippines, delivery is 2-4 days.

For International orders, it can take 3-18 days depending on the shipping rates you choose and the delivery service available for your country.

Can I have my purchase delivered to another address?

Yes you can.  Simply untick the and fill in the delivery address.

Can I have my purchase delivered to multiple address?

You may ship to multiple addresses by placing a separate order for each shipping address. We cannot ship single  orders to multiple addresses at this time.

Where is my order?

You can track your order here.  Or if you prefer, you can send us an email at earthlingsmama@gmail.com and we will locate your order for you.

Oh no, I ordered the wrong size.  Can I change it?

We accept exchanges of size of unused items within 7 days from receipt of purchase.  All deliver charges will be on your account – delivery of returned item back to us and delivery of correct size to you.  Please email us at earthlingsmama@gmail.com to coordinate the exchange.